FAQ

Registering your account is a quick and secure process. Simply locate the "Sign Up" or "Register" button on our homepage. You will be prompted to fill out a form with some basic personal information, such as your name, date of birth, email address, and phone number. It is crucial that you provide accurate details, as this information will be used for account verification later. Once the form is complete, you'll create a unique username and a strong password. After agreeing to the terms and conditions, you can submit your registration. A verification link will be sent to your email; click it to activate your account, and you’ll be ready to make your first deposit and start playing.

New players at BetPalace are greeted with a powerful head start. Your first deposit is eligible for a generous welcome offer: a 50% bonus match up to KSh2500. This means if you deposit KSh5000, we'll add an extra KSh2500 to your bonus balance, giving you KSh7500 to play with. This offer is designed to boost your initial bankroll, giving you more opportunities to check out our extensive game library and chase those early wins. To claim it, simply opt-in during your first deposit process. The bonus funds are credited to your account instantly, ready for you to use.

Absolutely. We periodically offer no deposit bonuses to give players a chance to experience our games with zero risk. For instance, you can use the code BPL50FREE to receive 50 Free Spins on the popular slot game, Lucky Heaven. These promotions are a fantastic way to test a new game or simply enjoy some complimentary play. Keep in mind that no deposit offers come with specific terms, such as wagering requirements. For the BPL50FREE offer, a 99x wagering requirement applies to any winnings from the spins, with a maximum cashout of $30. Always check our promotions page for the latest active codes and their associated conditions.

Wagering requirements are a standard condition for casino bonuses, and we believe in making them easy to understand. The requirement dictates the total amount you must bet before bonus winnings can be withdrawn. Our Welcome Bonus, for example, has a 4x multiplier. This multiplier applies to the combined total of your deposit and the bonus amount. If you deposit KSh1000 and receive a KSh500 bonus (totaling KSh1500), your wagering requirement would be 4 x KSh1500 = KSh6000. You must place bets totaling KSh6000 before the bonus funds and any related winnings are converted to your cash balance for withdrawal.

We streamline the banking process to be as convenient as possible. For our players in Kenya, we proudly support Mpesa for both deposits and withdrawals, ensuring fast and secure transactions directly from your mobile device. Deposits are processed instantly, allowing you to fund your account and get into the game without delay. Withdrawals are handled with equal efficiency, though processing times may vary depending on standard verification checks. We operate primarily with USD, but promotions may be offered in local currencies like KSh for clarity. All transactions are protected with advanced encryption to safeguard your financial data.

Yes, the BetPalace platform is fully optimized for a superior mobile gaming experience. You don't need to download a separate app. Our website is built with responsive technology, meaning it automatically adjusts to fit the screen of any modern smartphone or tablet, whether it’s iOS or Android. You get full access to our entire game library, account features, banking options, and customer support directly through your mobile browser. The interface is intuitive and designed for touchscreens, ensuring smooth navigation and flawless gameplay on the go.

Our game library is powered by some of the most innovative and respected software providers in the industry. We've partnered with giants like Pragmatic Play and Betsoft, known for their award-winning slots and immersive 3D graphics. We also feature unique titles from Lady Luck Games and a robust platform foundation from Digital Gaming Solutions. This diverse collaboration ensures a constantly refreshing selection of games, from classic table games and video poker to the latest blockbuster video slots with groundbreaking features.

Account verification, also known as Know Your Customer (KYC), is a mandatory security measure required by our licensing authority. This one-time process helps prevent fraud and ensures all players are of legal age. To verify your account, you will need to submit copies of specific documents. Typically, this includes a government-issued photo ID (like a passport or national ID card) and a recent utility bill or bank statement to confirm your address. You can upload these documents securely through your account profile. Our security team reviews submissions promptly, and once approved, your account will have full access to all features, including withdrawals.

If a game freezes or you experience a technical glitch, your first measure should be to refresh your browser page, which resolves most common issues. Clearing your browser's cache and cookies can also help. If the problem persists, make a note of any error messages you see and the time the issue occurred. Then, contact our customer support team immediately. Providing them with these details, along with information about the device and browser you are using, will help them diagnose and resolve the problem much faster. Our team is trained to handle technical queries efficiently to minimize any disruption to your play.

Our dedicated support team is available to assist you with any questions or concerns. For direct and detailed inquiries, you can send an email to info@betpalacecasino.com. For more urgent matters, you can reach us by phone. We have multiple lines to ensure we are accessible: +254-705-290-085, +254-739-290-085, and +254-777-290-085. Our support professionals are ready to provide timely and helpful assistance, whether you have a question about your account, a bonus, or a specific game.

We are deeply committed to player welfare and promoting responsible gaming. BetPalace provides a suite of tools to help you manage your play effectively. Within your account settings, you can set daily, weekly, or monthly deposit limits to control your spending. We also offer session time reminders and the option to take a temporary "cool-off" period or enter a longer-term self-exclusion if you feel you need a break from gaming. These tools are designed to empower you to play within your means and ensure your experience remains enjoyable and safe.

Protecting your data is our highest priority. BetPalace employs state-of-the-art security protocols, including 128-bit SSL (Secure Socket Layer) encryption technology. This is the same level of security used by major financial institutions worldwide. It ensures that all data transmitted between your device and our servers—including personal details and financial transactions—is fully encrypted and shielded from unauthorized access. Our privacy policy further details our commitment to never sharing your information with third parties without your explicit consent. You can play with the absolute assurance that your information is secure with us.