Support

At BetPalace, your seamless gaming experience is our highest priority. When you have a question or need a hand, our dedicated support crew is ready to provide swift, clear solutions. We've built a support system designed to get you answers fast, so you can focus on the excitement of the game. Whether it’s a query about your account, a transaction, or game rules, you have a direct line to expert assistance around the clock.

Connect With a Specialist Instantly

Get personalized help through the channel that works best for you. For immediate, real-time conversations, our Live Chat is your go-to option, connecting you with a specialist in moments. If you prefer to talk it over, our phone lines are always open. Just dial +254-705-290-085, +254-739-290-085, or +254-777-290-085 for a direct conversation.

For less urgent matters or detailed inquiries, you can send a message to info@betpalacecasino.com. Our team monitors this inbox constantly and is committed to providing a comprehensive response, typically within just a few hours.

Find Quick Solutions in Our Help Center

For those who prefer to find answers on their own, our Help Center is a powerful resource. It's packed with straightforward guides and answers to common questions. Get immediate clarity on topics like making deposits with Mpesa, understanding the terms of our 50% up to KSh2500 WelcomeBonuses, or claiming promotional Free spins. It’s the quickest way to resolve routine queries.

A Team Dedicated to Your Gaming Success

Our support specialists are more than just problem-solvers; they are seasoned professionals with deep knowledge of the BetPalace platform. They are fully equipped to handle any question, from the specifics of a Betsoft or Pragmatic Play title to the details of your latest withdrawal. We empower our team to resolve your issues effectively on the first contact because your time is valuable. Your satisfaction is the benchmark for our success, and we are always here to ensure your time with us is exceptional.